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Common questions answered
Frequently asked Questions
All products are shipped from China and take 3 weeks to arrive to the US.
All other countries can take 3-4 weeks.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Go to My Account page.
If you’ve already placed an order, please email [email protected] to notify us of the change.
Find all order information by going to your My Account page or visit https://jspunk.shop/track-order/
Please email us at [email protected] and tell us your order number and correct address asap.
We ship to all countries except the following:
Africa, India, Albania, Nepal, Brunei, Azerbaijan, Myanmar (Burma), Kazakhstan, Moldova, Fiji, Lebanon, Afghanistan, Armenia, Mongolia, Uzbekistan, Kyrgyzstan, Pakistan, Saudi Arabia, British Indian Ocean Territory, Turkey, Dominican Republic, Jordan, Chile, Peru, Indonesia, Croatia, Serbia, Bulgaria, Czech Republic, Bangladesh, Sri Lanka, Ecuador, Romania, Bolivia, Guatemala, El Salvador, Honduras, Vietnam, Maldives, Oman, Iraq, Kuwait, Bahrain, Chad, Comoros, Djibouti, Egypt, Eritrea, Lebanon, Libya, Mauritania, Morocco, Oman, Palestine, Yemen, Qatar, Somalia, Sudan, Syria, Tanzania, Tunisia, United Arab Emirates
If you ordered multiple items, they will ship separetely since we work with multiple manfacturers to find the best items.